Privacy Policy

Verhoven Next Gen provides private football development, coaching, mentorship, assessments, and related athlete development services in Cloverdale, British Columbia and surrounding areas.

Services may include:

• private 1-on-1 football training;
• small-group training;
• trial sessions;
• multi-session development programs;
• multi-month development programs;
• technical assessments;
• game footage review;
• player mentorship;
• football-specific physical and technical development; and
• other related coaching and player-development services.

Verhoven Next Gen is responsible for personal information under its control.

We designate a person responsible for overseeing our privacy practices and responding to privacy questions, access requests, correction requests, and complaints.

Privacy contact: Verhoven Next Gen, Cloverdale, British Columbia, Canada.

Please use the contact information or contact form available on the Verhoven Next Gen website.

The personal information we collect depends on your relationship with us and the services you request.

We may collect information such as:

• athlete's full name;
• athlete's age or date of birth where reasonably required;
• parent or legal guardian name;
• email address;
• telephone number;
• current football club;
• playing level;
• playing position;
• training experience;
• preferred training type;
• development goals;
• scheduling availability;
• requested training frequency;
• booking information;
• program selection;
• payment and transaction information;
• communications, enquiries, and messages;
• game footage or other athlete-provided content;
• photographs or video recordings where applicable;
• information relating to complaints, refunds, cancellations, or customer support; and
• other information you voluntarily provide that is reasonably necessary to provide our services.

We seek to collect only information that is reasonably appropriate for the purpose for which it is collected.

When an athlete applies for training, we may collect information needed to assess the application and determine an appropriate training arrangement.

This may include:

• athlete name;
• athlete age;
• parent or guardian information;
• contact details;
• current club;
• playing position;
• playing level or experience;
• development goals;
• preferred program;
• scheduling information; and
• information included in the application or subsequent communications.

Submitting an application does not guarantee acceptance into a program or availability of a particular training time.

Football training involves physical activity.

Where reasonably necessary to provide training safely, we may ask an athlete, parent, or guardian to disclose information about an injury, physical restriction, limitation, or other circumstance that may materially affect safe participation.

Please provide only information that is reasonably necessary for this purpose.

We do not seek detailed medical records unless there is a specific lawful and legitimate reason to do so.

Information relating to an athlete's health or physical condition will be handled with appropriate care and used only for purposes reasonably related to safe participation, program administration, legal requirements, or another purpose permitted by law.

Many Verhoven Next Gen athletes may be under the age of majority.

Where appropriate, personal information relating to a minor should be provided by, or with the knowledge and authorization of, the athlete's parent or legal guardian.

We may collect information about a minor where reasonably necessary to:

• assess a training application;
• communicate with the athlete and parent or guardian;
• schedule training;
• administer a program;
• provide coaching;
• maintain appropriate participation records;
• support athlete safety; and
• comply with applicable legal requirements.

Parents or legal guardians may contact us regarding information relating to a minor for whom they are legally responsible, subject to applicable law and the circumstances of the request.

When training is booked or a program is purchased, we may collect information such as:

• participant name;
• parent or guardian name where applicable;
• training dates;
• session times;
• program duration;
• training location;
• attendance information;
• payment status;
• program communications; and
• other information required to administer the service.

Where payment is required, we may process or receive information relating to:

• amount charged;
• payment status;
• transaction date;
• payment method;
• refunds;
• payment plan status; and
• transaction identifiers.

If payments are processed by an independent payment provider, that provider may collect payment card or banking information directly under its own privacy practices.

Verhoven Next Gen does not necessarily receive or store complete payment card information when payment is processed by a third-party payment provider.

Athletes or parents may provide:

• game footage;
• training footage;
• photographs;
• statistics;
• match information; or
• other player-development materials.

We may use this content to provide:

• coaching;
• technical feedback;
• tactical feedback;
• player assessment;
• mentorship; and
• development recommendations.

We will not use athlete-provided content for unrelated promotional purposes unless an appropriate legal basis or permission exists.

Training sessions may occasionally be photographed or recorded for purposes such as:

• coaching feedback;
• technical analysis;
• development review;
• internal documentation; or
• promotional content.

Where an identifiable athlete's image, video, testimonial, name, or likeness is intended to be used publicly for marketing or promotional purposes, appropriate permission will be obtained where required.

For minors, authorization from a parent or legal guardian may be required.

An athlete's refusal to provide optional promotional consent will not by itself prevent participation where promotional consent is not necessary to provide the training service.

When you use our website, certain technical information may be collected automatically by our website, hosting provider, security provider, analytics provider, or similar technologies.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• referring website or source;
• approximate geographic information;
• date and time of access;
• website interaction information;
• security logs; and
• error or diagnostic information.

This information may be used to operate, maintain, secure, troubleshoot, and improve the website.

Our website may use cookies or similar technologies for purposes such as:

• essential website operation;
• security;
• remembering preferences;
• analytics;
• measuring website performance; and
• improving user experience.

You may be able to manage cookies through your browser settings or through any cookie-management tool made available on the website.

Blocking certain cookies may affect website functionality.

We may use personal information for purposes including:

• reviewing training applications;
• responding to enquiries;
• communicating with athletes, parents, and guardians;
• assessing program suitability;
• scheduling training;
• managing bookings;
• providing coaching and mentorship;
• conducting assessments;
• providing game footage analysis;
• administering trial sessions;
• administering multi-session or multi-month programs;
• maintaining attendance and training records;
• processing payments and refunds;
• managing customer support;
• maintaining business records;
• protecting athlete safety;
• managing facility or operational requirements;
• preventing fraud and misuse;
• protecting our website and systems;
• complying with tax, accounting, insurance, legal, or regulatory obligations;
• establishing, exercising, or defending legal rights; and
• marketing where permitted by law.

We will not use personal information for a materially unrelated purpose unless permitted by law or appropriate consent is obtained.

Where required by law, we obtain consent for the collection, use, or disclosure of personal information.

Consent may be express or implied depending on:

• the nature of the information;
• the sensitivity of the information;
• the reasonable expectations of the individual; and
• the circumstances in which the information is provided.

For example, when you submit a training application, you may reasonably expect us to use the information to assess the application, communicate with you, and discuss training options.

Where processing depends on consent, consent may generally be withdrawn subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide a service where the information is necessary for that service.

We generally collect personal information directly from the individual concerned or from a parent or guardian.

We may also receive information from:

• a parent or legal guardian;
• another person booking training on behalf of an athlete;
• a payment provider;
• a training facility;
• a coach or contractor involved in delivering the service; or
• another source where permitted by law.

If you provide us with personal information about another person, you should have appropriate authority to do so.

We do not sell personal information.

We may disclose personal information where reasonably necessary to operate Verhoven Next Gen or provide our services.

Recipients may include providers of:

• website hosting;
• email and communications;
• scheduling and booking systems;
• payment processing;
• cloud storage;
• analytics;
• IT support;
• cybersecurity;
• accounting;
• legal services;
• insurance;
• training facilities; and
• other administrative or technology services.

Where appropriate, we limit access to information to what is reasonably necessary for the relevant purpose.

Personal information may be shared with coaches, contractors, or training facilities where reasonably necessary to:

• deliver a scheduled session;
• coordinate access to a facility;
• communicate scheduling information;
• administer a training program; or
• address an athlete safety concern.

We do not provide such parties with more personal information than is reasonably necessary for their role.

We may disclose personal information where permitted or required by law, including where reasonably necessary to:

• comply with a court order or legal process;
• respond to a lawful request from government or law enforcement;
• investigate fraud or misuse;
• protect the safety of an athlete or another person;
• protect our legal rights or property;
• respond to an emergency; or
• establish, exercise, or defend a legal claim.

Some technology or service providers may process or store personal information outside British Columbia or outside Canada.

As a result, information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, governmental authorities, or law-enforcement bodies in accordance with those laws.

We use service providers only where we consider their involvement reasonably appropriate for our operations and take reasonable steps to protect personal information under our control.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, insurance, dispute-resolution, and business requirements.

Different information may be retained for different periods. For example:

• unsuccessful or inactive enquiries may be retained for a reasonable follow-up period;
• training and program records may be retained during the relationship and for a reasonable period afterward;
• transaction records may be retained as required for tax or accounting purposes;
• records relating to an incident, complaint, injury, dispute, or legal claim may be retained until the matter and relevant limitation periods have been resolved; and
• information used to make a decision directly affecting an individual will be retained for at least the minimum period required by applicable privacy law.

When information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized, subject to applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against risks such as:

• unauthorized access;
• unauthorized collection;
• unauthorized use;
• unauthorized disclosure;
• copying;
• modification;
• loss; and
• improper disposal.

No electronic system or method of transmission can be guaranteed to be completely secure.

We make reasonable efforts to ensure that personal information used to make a decision affecting an individual, or information disclosed to another organization where relevant, is accurate and complete.

We encourage athletes, parents, and guardians to notify us when important information changes.

Subject to applicable law, you may make a written request for access to personal information about you that is under our control.

Where applicable, you may also request information about:

• how your personal information has been used; and
• the individuals or organizations to whom it has been disclosed.

Certain information may be withheld where permitted or required by law, including where disclosure would improperly reveal information about another individual or otherwise fall within a statutory exception.

We may require sufficient information to verify your identity and locate the requested records.

You may request correction of an error or omission in personal information about you under our control.

If we are satisfied that a correction should be made, we will make the correction as required by applicable law.

If a requested correction is not made, we may annotate the information with the correction that was requested where required by law.

If we send promotional electronic communications, we will do so in accordance with applicable Canadian law.

Where applicable, recipients may withdraw consent or unsubscribe using the method included in the message or by contacting us.

Service-related messages concerning an application, booking, payment, cancellation, or active training program may still be sent where necessary.

Our website may contain links to third-party websites, social media platforms, or other services.

Those services may collect and process information independently according to their own privacy policies.

Verhoven Next Gen is not responsible for the independent privacy practices of third-party services.

Verhoven Next Gen does not normally make decisions producing significant legal or similar effects about athletes solely through automated processing.

If this changes materially, we will update our privacy practices as appropriate.

If you have concerns about how we have handled personal information, please contact us first so that we can review and respond to the issue.

You may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia.

The OIPC oversees compliance with British Columbia privacy legislation, including PIPA.

We may update this Privacy Policy from time to time to reflect changes in:

• our services;
• technology;
• website functionality;
• service providers;
• business practices; or
• legal requirements.

The updated version will be posted on our website with a revised "Last Updated" date.

For privacy questions, access or correction requests, or privacy complaints, please contact: Verhoven Next Gen, Cloverdale, British Columbia, Canada.

Please use the current email address, contact form, or other contact method published on the Verhoven Next Gen website.